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UX researcher - Artificial Intelligence

Cadence Preferred is a highly-specialized supplier of sales and marketing campaigns, content development, web design and staffing for high-technology companies such as Microsoft, Adobe, EMC, HP and Concur.

What makes us different? We have an unparalleled benefits plan for both Contract and FTE position as well.

Responsibilities:

  • Work closely with the interdisciplinary team of designers and program managers, to research and inform the path for the next generation of intelligent, conversational, self-service customer service experiences.
  • Employ the wide range of research methodologies including field research, in-lab usability studies, moderated and unmoderated prototype testing and survey research.
  • Contribute new methods, patterns and practices that contribute to the user research community within the team
  • Juggle multiple deliverables – from quick preference tests to longitudinal studies, fitting schedule of the agile development team, customer deployment dates and product planning roadmaps with shifting priorities.
  • Work within time and product constraints.

Required Qualifications

  • At least 5+ years of experience in the technology industry conducting user research
  • Advanced degree in Human Computer Interactions, Human Factors or Human Factors Psychology, Psychology or Industrial Engineering
  • Solid knowledge of the landscape of user research methodologies – best practices and hands on experience with usability studies, interviews, site visits, surveys, card sorts etc.
  • Experience generating research plans and scripts, defining and tracking user experience metrics, and independently running the studies as a moderator
  • Strong aptitude for learning new technologies is a must. Strong written and oral communication skills are required
  • Preference will be given to candidates who have experience with user testing of conversational user interfaces
  • Field area knowledge related to chat bots creation and management is desired
  • Strong aptitude for learning new technologies is a must. Strong written and oral communication skills are required
  • Experience with usability studies on conversational interfaces – voice interface such as Alexa – bots such as IBM Watson. In general experience with artificial intelligence
  • Experience as sole usability researcher on a team, research experience in sales field
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