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Technical Writer - Search Engine

Cadence Preferred is a highly-specialized supplier of sales and marketing campaigns, content development, web design and staffing for high-technology companies such as Microsoft, Adobe, EMC, HP and Concur.

What makes us different? We have an unparalleled benefits plan for both Contract and FTE position as well.

Roles and responsibilities:

  • Research, design, develop, and write business process and troubleshooting documentation for support.
  • Working with content lead and subject matter experts, identify areas of greatest documentation need; update existing documentation, identify and link to partner-authored materials, and write new documentation as required.
  • Validate documentation accuracy and usefulness with subject matter experts, and publish documentation using internal tools.
  • Recommend improvements to documentation organization and templates, to optimize usefulness.
  • Need them to help identify the important content is with help SMEs. They will agree on content, then they will go out and pull together sources that directs content need.
  • They will also at times write new content/and or modify existing content.
  • The audience are global support engineers.
  • This will be procedural and troubleshooting content which will enable the engineers to do good quality work.

Requirements:

  • 5+ years of technical writing experience with business process documentation experience. Ideally with experience in search technologies, experience writing content for support agents and Engineers
  • In addition to proven technical and business-process writing experience, the ideal candidate has strong journalistic instincts, a background in Search technologies, experience writing content for support agents and engineers (Journalistic instincts - Critical thinking and research skills).
  • Experience researching and interviewing subject matter experts (SME)
  • Looking for writers that have a technical inclination and that have a background with high tech.
  • Background in Search tech nice to have (Google analytics suite, Bing advertising suite)
  • Background in support is preferable and previous experience in working with Support Engineers.
  • Publishing experience is highly desirable and must have experience in creating content for software products.
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